Shipping & Returns:

Shipping

We ship both UK & International Delivery. 

Products are shipped within 1-2 days in addition to shipping times. 

Please Note: We dispatched on time, but postal delays are out of our control. Thank you for understanding.

Delivery times:

• UK: 3–5 Business Days
• Europe: 5-20 Business Days
• United States: 4-20 Business Days
• Australia: 10-25 Business Days
• Canada: 4-20 Business Days
• Rest of the World: 10–25 Business Days

Buyers are responsible for import duty, charges or taxes. 

Important Update for Our USA Customers

• Since UK exit from the European Union, all Europe orders may now pay additional local charges. Please check with your local customs.
• Shipping fees are non-refundable for refused or undeliverable items.
• If you need any changes after placing an order, please drop us an email hello@fayecopapier.com as soon as possible before items are shipped.

 

Refunds & Exchange

We really hope you love our products, however if you have to, you can return the items within 14 days of receipt. Please contact us within this frame.

• All returned items must be sent back to us unused and in their original condition/packaging.
• Buyers are responsible for any return postage costs. Please use the tracked shipping method for any returns in order to avoid items lost.
• Buyers are responsible for submitting correct information for shipping address. Shipping fees nor product cost are non-refundable for refused, uncollected or undeliverable items for incorrect address given.
• To start the return process, please contact us at hello@fayecopapier.com
• Personalised items or items on sale can’t be returned or exchanged (unless they arrive damaged or defective).We reserve the right to refuse an exchange or refund if items are non-saleable.
• Buyers are responsible for submitting correct information for personalised items.
• If you need further information on returns, please e-mail us at hello@fayecopapier.com