Shipping & Refunds
Shipping
We ship both UK & International Delivery.
Products are shipped within 1-2 days in addition to shipping times.
Please Note: We dispatched on time, but postal delays are out of our control. Thank you for understanding.
-
Delivery times:
UK: 3–5 Business Days
Europe: 5-20 Business Days
United States: 4-20 Business Days
Australia: 10-25 Business Days
Canada: 4-20 Business Days
Rest of the World: 10–25 Business Days
-
Buyers are responsible for import duty, charges or taxes.
-
Since UK exit from the European Union, all Europe orders may now pay additional local charges. Please check with your local customs.
-
Shipping fees are non-refundable for refused or undeliverable items.
-
If you need any changes after placing an order, please drop us an email hello@fayecopapier.com as soon as possible before items are shipped.
Refunds & Exchange
We really hope you love our products, however if you have to, you can return the items within 14 days of receipt. Please contact us within this frame.
-
All returned items must be sent back to us unused and in their original condition/packaging.
-
Buyers are responsible for any return postage costs. Please use the tracked shipping method for any returns in order to avoid items lost.
-
Buyers are responsible for submitting correct information for shipping address. Shipping fees nor product cost are non-refundable for refused, uncollected or undeliverable items for incorrect address given.
-
To start the return process, please contact us at hello@fayecopapier.com
-
Personalised items or items on sale can’t be returned or exchanged (unless they arrive damaged or defective).We reserve the right to refuse an exchange or refund if items are non-saleable.
-
Buyers are responsible for submitting correct information for personalised items.
-
If you need further information on returns, please e-mail us at hello@fayecopapier.com